Terms of service

Terms of Service

These Terms of Service govern your use of graceandwilder.com and purchases made through the Grace & Wilder online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with them, please do not use our website.

Use of the Website

You may use this website only for lawful purposes.

You must not attempt to interfere with the security or operation of the website, introduce harmful code, gain unauthorised access to systems or use automated methods to collect information from the website in a way that is unlawful or disruptive.

Eligibility

By making a purchase, you confirm that you are legally able to enter into the transaction or have any consent required under the laws applicable to you.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information are accurate.

However, the appearance of colours may vary between devices and screens. Minor differences between the displayed image and the physical item may therefore occur.

If we discover an obvious error in product information, pricing or availability, we reserve the right to correct it.

Prices and VAT

Prices on the United Kingdom version of the Grace & Wilder store are displayed in Pounds Sterling (GBP) and include VAT where applicable.

Prices and product availability may change from time to time.

Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to reject or cancel an order before fulfilment where reasonably necessary, including where:

a product is unavailable;
there is an obvious pricing or product-information error;
payment cannot be successfully processed;
we reasonably suspect fraudulent activity;
the delivery information supplied is invalid.

If an order that has already been paid for is cancelled by us, the relevant amount will be refunded to the original payment method.

Your Information

You are responsible for providing complete and accurate billing, contact and delivery information.

Delivery

Information relating to processing times, delivery estimates, delivery areas and carriers is provided in our Shipping Policy.

Returns and Refunds

Your return rights and our return procedure are explained in our Return & Refund Policy.

Nothing in these terms is intended to limit your statutory rights as a consumer.

Third-Party Services

Our website may use or provide access to services, links or tools supplied by third parties.

Those services may be subject to their own terms and privacy practices. Grace & Wilder is not responsible for third-party websites or services that we do not control.

Intellectual Property

Unless otherwise stated, the text, graphics, branding, website design and other original content made available through the Grace & Wilder website are protected by applicable intellectual property law.

You may not reproduce, commercially exploit or distribute protected website content without permission except where permitted by law.

User Submissions

If you voluntarily send us feedback, comments, suggestions or other content, you confirm that you have the right to provide that content and that it does not unlawfully infringe the rights of another person.

Prohibited Conduct

You must not use the website to:

break applicable law;
infringe intellectual property rights;
submit malicious software;
attempt unauthorised access;
harvest personal data unlawfully;
interfere with website security or availability.

Personal Information

Personal information is processed in accordance with our Privacy Policy.

Availability of the Website

We aim to keep our website available and functioning correctly, but continuous or error-free operation cannot be guaranteed.

We may temporarily restrict or suspend access for maintenance, technical, security or legal reasons.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.

Your statutory consumer rights remain unaffected.

Changes to These Terms

We may revise these Terms from time to time. The version published on the website at the time of your use or purchase will apply, subject to applicable law.